The Design Museum

Our Client

The Design Museum is a museum in Kensington, London which covers product, industrial, graphic, fashion, and architectural design. In 2018, the museum won the European Museum of the Year Award.

"If asked, I would highly recommend them as a trusted, reliable, and responsive Support and Development partner for all aspects of MS Dynamics. We continue to work with Flex and are lucky to have them on board."
— Patrick Mylne, Head of IT

Project Overview

When the Design Museum engaged FlexRM, they had a support contract in place with another partner but wanted to move to a new supplier. FlexRM started by completing an audit of the existing implementation and made recommendations on how processes could be improved. Working collaboratively with the Design Museum, these improvements have been implemented, and FlexRM has an active support agreement in place. FlexRM is supporting all business processes, including the creation of new Memberships, Renewal Processes, Event Bookings, alongside the delivery of new functionality.

Proof of Concept

The focus of the proof of concept was the integration of the FlexRM Membership solution with the existing Members platform (DigiTickets). Another feature was the integration of Dynamics 365 with the online shop hosted by Shopify, specifically on the synchronization of products sold from the shop and the creation of invoices in Dynamics 365.

"After engaging FlexRM as our new Dynamics supplier, we soon realized what a great partner we had picked. They were diligent, fast to respond, and clearly had expert knowledge of MS Dynamics and data flows."
— Patrick Mylne, Head of IT

Working with our partners, FlexRM quickly developed a proof of concept for a new integration between our ticketing platform and CRM using their own licensed build. This would give us better management and control of membership and other aspects of our integrations, reducing admin and enabling future developments when needed.